This page explains how PremiseCore subscriptions, Creative Credit top-ups, cancellation, and payment recovery behave for self-serve plans.
Launch, Growth, and Scale are monthly subscriptions billed through Razorpay. Checkout authorizes a recurring mandate. Renewal continues until the customer cancels from the billing screen or support completes a verified cancellation request.
When possible, cancellation is scheduled at the end of the current billing cycle. Future auto-debits stop, and workspace access continues until the paid period ends. If no active billing cycle exists, cancellation may complete immediately.
Failed payment attempts move the subscription into a recovery state. PremiseCore keeps the receipt trail visible and may limit paid features if payment is not recovered before the dunning window ends.
Subscription fees and Creative Credit top-ups are generally non-refundable once access, credits, or provider usage has been delivered. Billing mistakes and duplicate charges are reviewed by support.